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Booking, Reschedule, Cancellation, and Refund Policy - Beats and Breaths Academy Ltd.

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Booking Policy

  • Advance Payment Required in Canadian Dollar (CAD): All courses require full advance payment to confirm your spot.

  • Private Classes: Only pre-arranged private classes may be eligible for invoicing and alternate payment methods.

  • Invoice due dates: Students or employers must pay invoices on or before the due date to secure their spot.

  • Heart & Stroke Portal Bookings: If you book via the Heart and Stroke portal but not through our website, we may manually add you to the class and issue an invoice or cancel your booking and send an email with link to our website to make payment. Priority is given to students who register and pay directly on our website. If payment is not received within 24 hours, your spot is not guaranteed and may be cancelled.​

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Payment Methods

  • Preferred: E-transfer or cheque to pay@beatsandbreathsacademy.com (auto-deposit enabled).

  • Other Options: Debit/credit card or internet banking via the “Pay Invoice” or “View Invoice” link.


Cancellation & Refund Policy


General Guidelines

  • All cancellations, refund, and reschedule requests must be submitted in writing to info@beatsandbreathsacademy.com. Phone calls and text messages are not accepted.

  • A 5% processing fee will be deducted from all approved refunds.

  • Course materials and online access keys are non-refundable.

  • Beats and Breaths Academy Ltd. takes no financial or personal or travel interruption or travel expense loss responsibilities due to any of our course cancellations. We are committed to informing our students of schedule updates, changes or cancellations as it become available.
     

Institution-Initiated Cancellations

If a course is cancelled by Beats and Breaths Academy Ltd. due to low enrollment or unforeseen circumstances, a full refund of the skills fee will be issued (excluding non-refundable online access fees and materials fee).
 

Student-Initiated Cancellations

  • Standard Courses (BLS, ACLS, PALS, PEARS, NRP, ITLS, CTAS, ECG, First Aid):

    • Cancellations and reschedules must be requested at least 5 days before the course date for a refund.

    • All refunds are subject to 5% processing fee.

    • Reschedule request 2-5 days incur additional 50% fee.

    • No refunds for cancellations requests made within 48 hours of scheduled class.

  • TNCC & ENPC Courses:

    • Cancellations must be requested at least 30 days in advance.

    • A $50 admin fee applies for all cancellation and reschedule made 30 days in advance.

    • Not eligible for cancellation if the course is confirmed and/or less than 30 days to the scheduled class.

    • Student manual fee ($150) and shipping ($25) are non-refundable.

    • Only rescheduling allowed with additional 50% course fee, not eligible for refund for illness or family emergencies if requested within 12 hours of the course.

  • IEN Workshops, ECG, and Nursing Documentation Courses: Final sale. No refunds or rescheduling permitted.
     

Rescheduling Policy

  • One-time free rescheduling is allowed 5 days in advance (except TNCC/ENPC).

  • Once reschedule is approved from a confirmed course to a non-confirmed course the fee becomes non-refundable.

  • Reschedule request within 2-5 days to course date incur additional 50% fee.

  • Only rescheduling allowed with additional 50% course fee, not eligible for refund for illness or family emergencies if requested within 12 hours of the course. Require paying the additional 50% course fee to confirm spot.

  • No reschedule offered to requests made within 48 hours of scheduled class.

  • No free rescheduling for TNCC/ENPC and workshops.

  • No-shows are not eligible for refund or rescheduling. Must inform us through email. Phone calls and text messages are not accepted for absence notification.
     

Blended online Access Keys and Course Materials

  • Non-refundable once issued.

  • Online access is valid for 90 days from online exam completion or until in-class session is completed.

  • If a course is cancelled, the key remains valid for future rescheduling.
     

Minimum Participant Requirement

  • Courses recommend a minimum of 6 participants as per certifying body guidelines.

  • Minimum participants for each course is 4 students to confirm a class and may change from time to time if new guidelines are released.

  • If the minimum is not met, the course will be rescheduled or cancelled, and the skills fee will be refunded.
     

Force Majeure

In the event of natural disasters, public health restrictions, or other unforeseen events, courses may be cancelled or rescheduled. We will notify students promptly and offer rescheduling where applicable.
 

Last Updated – August 22, 2025 at 12pm MST

Click here to view booking policy prior to August 22, 2025 

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